As CustomBooks has grown, we are offering more tailored and advanced support and training options. We have rolled out Professional Services for our Support and Training Tiers.
To inquire about our new Support and Training Tiers please contact Support or your Sales Manager!
CustomBooks offers Support and Training Professional Services - these Tiers are designed to support businesses that want more specialized and dedicated service for any module, integration, or feature in our software. These services can include custom onboarding, advanced report building, print form customization, settings review, integration or payroll training, data imports and cleanup - just to name a few! The Professional Services Team are CustomBooks subject matter experts, who will provide tailored solutions for your business using the CustomBooks software - maximizing your investment, increasing efficiency, improving workflows, and saving you time.
See our Tier Tables for more information!
Our Standard Support Tier is our free tier and includesunlimited email, chat support, and phone support for reporting problems. This Standard Support Tier is already available to all current customers. For businesses requiring faster solutions, dedicated assistance, and advanced support, our Premier and Enterprise Support Tiers offer unparalleled assistance. These Tiers offer live meetings, full Phone support with a dedicated 800 number, access to CustomBooks™ subject matter experts, as well asfaster First Response and Triage Times! Similarly, all existing customers have our Starter Training Tier which includes free training for Core classes in CustomBooks™ Academy, Knowledgebase articles, videos and our Interactive Guidance with Walkme. We are happy to announce our Pro and Expert Training Tiers. These Tiers offer virtual or in-person training on-site, as well as access to CustomBooks™ subject matter experts.
Bundle & Save
Business Operations Bundle: For planned business events (example: End of Quarter/End of Year).
Critical Tier Bundle: For client emergencies.
Admin Bundle: For Account Admins to get help with Settings/Set up, User Roles, Universal Report, Report Packages, etc
Integrations Bundle: Onboarding and troubleshooting for Set up, Training on all our integrations.
Onboarding Bundle: Any onboarding needs: Settings, Editions, Payroll.
Make Your Own Bundle: Anything you need!
*Bundle packs have a minimum of ten hours and are discounted by 10%.
Purchase Training time - either Live or On-Site!
Our Team of experts are here to help you learn all the powerful tools CustomBooks™ offers.
Training for individuals, Teams, entire Organizations.
Learn new Modules, Integrations, Payroll, Reports, or Extensions - to name just a few.
Customizable for whatever you need!
*Support Business Days are Monday through Friday; Support Business Hours are 5am - 5pm Pacific Time Zone. **Definition of Triage Time: For support requests that are not First Call Resolution (FCR), Triage represents analysis and documentation of the issue, steps to reproduce, discussion with dev and product support and handoff to the appropriate resolution team. We will not charge when you are reporting problems in our software. All our paid Tiers offer a dedicated 800# to call. The support included is for CustomBooks™ software only; we do not offer accounting or business consulting services. Please contact your CPA or accounting professional for business advice. (Examples of services we do not provide: determining your Chart of Accounts, how to set up your physical warehouse, etc.)
Paid Training Showcase: The Universal Report
Frequently Asked Questions
What are CustomBooks Professional Services?
What types of Professional Services does CustomBooks offer?
Is Professional Services the same as regular CustomBooks Support?
Can Professional Services help us onboard and configure CustomBooks?
Can you train our employees or entire team?
Can Professional Services help with CustomBooks integrations?
Can Professional Services help us create or improve reports?
Does CustomBooks Professional Services provide accounting or business consulting?
Can I purchase Professional Services by the hour?
Are discounted Professional Services bundles available?
Will I be charged for reporting a problem with CustomBooks software?
How do I get started with CustomBooks Professional Services?
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